Overview
This Privacy Policy applies to all services provided by Fang Yuan Song on the Facebook Messenger platform.
1 Introduction
Fang Yuan Song ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through the Facebook Messenger platform. By using our services, you consent to the data practices described in this policy.
2 Information We Collect
When you interact with our Messenger Bot, we may collect the following types of information:
- Public Profile Information: Depending on your Facebook privacy settings, we may access your name, profile picture, language preference, timezone, and gender.
- Interaction Content: The content of messages you send to the bot, menus/buttons you click, and any files or images you upload.
- Technical Data: Device type, interaction timestamps, and country/region data used for service optimization.
3 How We Use Your Data
We use the information we collect for the following specific purposes:
- Service Provision: To provide automated customer support, answer FAQs, and process your inquiries.
- Personalized Experience: To tailor responses based on your preferences (e.g., language, interaction history).
- Marketing Communications: To send updates, news, or promotional information only after you have explicitly subscribed or interacted (you can type "Stop" or "Unsubscribe" at any time to opt-out).
- Service Improvement: To analyze anonymous aggregated data to improve the bot's accuracy and functionality.
4 Data Sharing and Disclosure
We commit to never selling your personal data. However, we may share information in the following limited circumstances:
- Service Providers: Third parties who assist us in operating our business (e.g., cloud hosting providers, database services), who are bound by strict confidentiality agreements and process data only according to our instructions.
- Legal Requirements: When required by law, court order, or to protect our rights, property, or safety.
5 Facebook Platform Compliance
Our services strictly adhere to the Facebook Platform Policy and Developer Terms:
- We will not use data obtained from Facebook for discriminatory purposes.
- We only initiate conversations within the "24-hour window" rule or using appropriate Message Tags.
- We will not request sensitive financial information (such as full credit card numbers) via Messenger.
6 Your Rights and Data Deletion
You have the following rights:
- Right to Access: To inquire about the data we hold about you.
- Right to Deletion: You can request the deletion of all personal data we store about you at any time.
How to exercise your rights:
If you wish to delete your data, please send the command "Delete My Data" directly to our bot in Messenger, and the system will automatically process your request. Alternatively, you can email us at privacy@fangyuansong.com.
7 Contact Us
If you have any questions, suggestions, or complaints regarding this Privacy Policy, please contact us via:
Email: privacy@fangyuansong.com